Last Updated: 28/03/2025
At JRD Beauty, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Returns must be initiated within 5 days of receiving your order.
- Items marked as final sale, gift cards, or personalized products cannot be returned.
- For hygiene reasons, we cannot accept returns on used beauty products.
2. How to Initiate a Return
To start a return, please contact our support team at support@jrdbeauty.com with the following details:
- Your order number
- Reason for the return
- Photos of the item (if applicable)
Once your return request is approved, we will provide further instructions on how to send the item back.
3. Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed back to your original payment method within 14 business days.
- Shipping fees are non-refundable.
- If you received a damaged or incorrect item, we will cover return shipping costs.
4. Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, contact us at support@jrdbeauty.com and we will assist you.
5. Late or Missing Refunds
- If you haven’t received your refund yet, first check with your bank or payment provider.
- If the issue persists, please contact us at support@jrdbeauty.com.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or opened beauty products
- Gift cards
- Sale or promotional items
7. Contact Us
For any questions regarding our Return & Refund Policy, reach out to us at:
Email: support@jrdbeauty.com
Phone: 9076020876
By making a purchase from JRD Beauty, you agree to the terms outlined in this policy.
